Refund & Cancellation Policy

Cancel whenever you like, from Settings, in a couple of clicks. There is no phone call, no retention offer, and nothing to email us about.

If WarmProof isn't working out within 14 days of a payment, write to hello@warmproof.com and we'll refund it in full. No explanation required.

Everything below is the same promise, said carefully.

The Free plan costs nothing and there is nothing to cancel. You can stop using it, or delete your account from Settings, at any time. Deleting your account removes your testimonials, walls and recordings — see 'What happens to your data' below.

Go to Settings → Plan & billing and choose to cancel or downgrade. It takes effect at the end of the period you have already paid for, so you keep what you paid for until it runs out. We do not pro-rate a partial month back to you, because you still have the use of it.

Your testimonials, walls and collection forms are not deleted when you cancel. Your account returns to the Free plan and its limits — the WarmProof badge comes back on your widgets, and anything above the Free plan's caps stops being displayed rather than being destroyed.

Within 14 days of any payment — your first one or a renewal — we will refund it in full on request. Write to hello@warmproof.com from the address on the account. We do not ask why.

After 14 days we do not refund the current period as a matter of course, but we would rather sort out a genuine problem than keep money from an unhappy customer. If something went wrong at our end, tell us and we will make it right.

Refunds go back to the card that paid, through Stripe. Depending on your bank this usually takes 5–10 working days to appear.

If you are a consumer in the United Kingdom or the European Union, you have a legal right to withdraw from a digital service within 14 days of purchase. Nothing in this policy limits that right, and nothing here asks you to waive it.

Consumer law in your country may give you more than this policy does. Where it does, that law wins. This policy is the floor, not the ceiling.

Annual plans are billed twelve months in advance and carry the same 14-day refund window from the date of each charge.

We email you before an annual plan renews, so a renewal is never the first you hear of it. If a renewal catches you out anyway, the 14-day window applies to it exactly as it does to a first payment.

If a payment fails we retry it and email you. Your account is not closed and nothing is deleted while that is happening. If it keeps failing, the account moves to the Free plan rather than being suspended.

Cancelling a plan does not delete anything. Deleting your account does, and that is deliberate — it is the same request under privacy law to have your data erased.

When you delete your account we remove your testimonials, private feedback, collection forms, walls and any video or voice recordings. Anything you had already embedded on your own website stops loading. This cannot be undone, so export anything you want to keep first.

If you believe a charge is wrong, please email us before disputing it with your bank. We can usually refund it the same day, whereas a chargeback takes weeks and locks the account while it is investigated.

We will refund an honest mistake — a forgotten renewal, a duplicate charge, a plan you never used — without argument.

We may update this policy as WarmProof changes. If a change materially affects your rights, we will email every account holder at least 14 days before it takes effect, and the 'last updated' date at the top of this page will change.

Changes are never applied backwards. The policy that applies to a payment is the one that was published on the day the payment was taken, so a change can never take away a refund you were already entitled to.

If you do not accept a change, you can cancel before it takes effect and, if you are within 14 days of your last payment, ask for a refund as normal.

hello@warmproof.com, for anything on this page. A real person reads it and we aim to answer within two working days.